PC & laptop troubleshooting & optimisation
Slow machines, crashes, speed optimisation and software installation & setup.
We connect within minutes of contacting us
Remote IT support, anywhere, anytime.
We securely access and fix your computer from anywhere in the world. Fast, secure and incredibly convenient — most problems are solved within the hour.
How it works
A remote session, step by step.
No waiting around for an engineer to arrive and no travel charges — just a secure connection and a technician who explains everything as they go.
Get in touch
Call, WhatsApp, email or use the contact form. We respond quickly — often within the hour.
We connect within minutes
We connect to your device within minutes of contacting us, and same-day sessions are available.
You stay in control
The connection is secure and end-to-end encrypted, and you stay in control at all times.
Fixed — and followed up
We resolve the issue, explain what we did in plain English and make sure everything keeps working. No fix? No fee.
YouYour technicianEnd-to-end encrypted
You stay in control PC, Mac & Linux Connected within minutes
99%
of IT problems resolved remotely — rapidly, with no waiting around for an engineer to arrive.
- Secure encrypted connection
- PC, Mac & Linux supported
- Available UK & international
- Same-day sessions available
- You stay in control at all times
- No travel charges
Why choose remote support
Instant access
We connect to your device within minutes of contacting us.
Globally available
Serving home and business clients anywhere in the world.
Secure by design
All remote sessions use end-to-end encrypted connections — and you can see what we’re doing throughout.
What we fix
Most things can be fixed from where you sit.
These are the problems we resolve remotely every day, for home users and businesses alike.
Virus & malware removal
Clean-up and protection for your devices, plus security and antivirus management.
WiFi & broadband help
Connection and network problems tracked down without waiting for a visit.
Printers & peripherals
Printer and peripheral setup and troubleshooting.
Email & Microsoft 365
Mailbox setup, Outlook issues and Microsoft 365 administration.
Staff onboarding
Accounts and IT setup for new starters, handled remotely.
When you need hands-on help
Can’t be fixed remotely? We’ll come to you.
For anything that needs hands-on attention, on-site support is available — primarily across Derby, the East Midlands and the West Midlands.
FAQ
Remote support questions
Straight answers about how remote sessions work.
Yes. Every session uses a secure, end-to-end encrypted connection, and you stay in control at all times.
PC, Mac and Linux are all supported, for both home and business customers.
We connect to your device within minutes of contacting us, and same-day sessions are available. We typically reply within an hour during business hours (Mon – Fri, 9am – 5pm).
No — there are no travel charges for remote support. And with our No Fix, No Fee guarantee, if we can’t fix it you won’t pay a penny for our time.
We resolve up to 99% of IT problems remotely. For anything that needs hands-on attention, on-site support is available, primarily across Derby, the East Midlands and the West Midlands.
Yes. We publish free step-by-step guides, including installing Windows 11 without a Microsoft account and what to do when you get a new Windows 11 computer. If you’d rather not do it alone, we can walk you through it over a remote session. See all our IT guides.
Yes. Remote support is available internationally — we’ve helped clients in Europe, North America, Australia and beyond.
Remote support
Stuck? Let’s get you unstuck.
Call, WhatsApp or send us a message — we’ll usually have you connected within minutes.