About Us - One Technician

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support@onetechnician.com

Learn about One Technician

Read more below to learn about our business and the services we offer to our fantastic clients

Who are we?

One Technician Limited is a small managed IT services company based in the heart of Derby in the United Kingdom.

Having started back in 2014 trading under the name of ‘The Geeky Technician’ we started off our journey small, providing physical repairs and diagnostics to home customers computers. We then decided it was time for a rebrand and wanted to offer businesses professional IT services, following onto 2017 we rebranded to ‘One Technician’, we chose this name as we are a central hub for many different types of service offerings. We expanded our services to business customers in the local area. After we noticed our business was growing we then further decided to launch and offer our services to international customers and now serve many clients in places such as: United States, Spain and Germany.

To grow further trust in our business, we have partnered up with some well known companies to offer and resell their excellent products and services to our clients.

As an MSP (managed service provider), our mission and goal is to provide excellent service to all of our clients. We take the stress of having to deal with IT problems away and instead make sure that you can focus on growing your business without having to be an IT expert.

Why choose us?

Experienced professionals providing support for both Windows & Mac devices
Local, friendly and reliable and ready for when you need us
FREE consultations for both Home & Business customers
Remote & on-site support for all customers
Experts in providing reliable Cloud Hosted solutions to all business sectors
Experts with Microsoft 365 Cloud services and management

Most jobs are done remotely

Most jobs that we receive are completed remotely, this means we can fix or help with a problem that you are facing quicker than waiting for an engineer to arrive on-site!

Ensure the job is done right

Every job we get is different, which is why we do love a good challenge, however before marking the job as complete we always ensure that the job is done right and up to your satisfaction

Supporting Windows & Mac

We provide IT solutions and services to customers using a Windows or Mac computer. Not everyone is the same and we understand that which is why we support both operating systems!

Always happy to help

We understand that IT issues can cause stress and really make your day feel worse, however our friendly team is always ready to help with your enquiry and to assist with the problem.

No marketing calls

We never make any marketing calls to gain business, instead we prefer to thrive off word of mouth referrals ensuring you a peace of mind knowing that you are dealing with a genuine and honest company.

Get jobs done quickly

For ad-hoc support calls we work on an hourly rate, and to make sure you get the most value for money we make sure we get your jobs done quickly and done propertly.

Meet the team!

Our friendly and awesome team at One Technician

Matthew Hardman

Company Director & Lead IT Engineer

Matthew has over 8 years of experience working in the IT industry and business he has worked with a vast amount of home and business customers. He has excellent experience in providing professional remote and on-site IT support whilst also having the skills of explaining everything clearly so everyone can understand what the problem was and how it was resolved as he understands that not everybody tends to speak the IT lingo! He is very friendly and approachable.

Pasan Bimsara

Full-Stack Web Developer

Pasan Passionate about crafting innovative digital solutions, a skilled full-stack developer with a talent for turning complex problems into seamless user experiences. With a keen eye for detail and a drive to stay at the cutting edge of technology, he brings an unique blend of creativity and technical expertise to every project. From developing responsive websites to building custom applications, he brings a deep understanding of the web and a commitment to delivering outstanding results.

Mason Carr

Remote & On-Site IT Engineer

Mason is an experienced IT support technician based in Worcester England supporting our clients physically and remotely. Mason supports our clients in the Warwickshire region, originally he Started working on computers when he was very young, mason has over a decade of personal and professional experience in IT, he is very friendly and can explain complicated IT jargon in an accessible way, he is quick and efficient also, meaning you can spend more time doing the work you love rather than having to deal with IT problems.

Customer Service

Customer service is our top priority and we always ensure every job or support call is completed to the highest standards of service. We strive in receiving excellent feedback from our clients as we provide a genuine and honest service. Check out our TrustPilot reviews to see what our clients have thought about our service!

Read our reviews on TrustPilot

One Technician

4.9

Based on 42 reviews

review us on

Darren Turner

18:42 23 Mar 24

Friendly and very helpful service.Highly recommended. 💯

Ben Rollings

13:57 30 Oct 23

Matthew was very helpful, easy to deal with, and worked quickly to set up our company email addresses exactly as we needed them. Great service

Jacqui Simmonds

14:28 02 Oct 23

A pleasant and efficient experience. Thank you.

Oliver Holden

09:34 01 Oct 23

I want to express my heartfelt appreciation for the excellent service I received from One Technician Limited. As a business owner, I rely heavily on a smooth and efficient IT infrastructure, and One Technician Limited has consistently delivered outstanding support.From the moment I engaged with their team, I was impressed by their professionalism and expertise. They took the time to understand the unique IT requirements of my business and provided tailored solutions that have significantly improved our operations.The team at One Technician Limited is not only highly skilled but also incredibly responsive. Whenever I've encountered IT issues or needed guidance, they have been there to swiftly resolve the problems, ensuring minimal disruption to my business.What sets One Technician Limited apart is their commitment to going above and beyond for their clients. They have not only met but exceeded my expectations at every turn. Their dedication to customer satisfaction is truly commendable.If you're in search of an IT company that offers excellent service and understands the intricacies of your business's IT needs, I wholeheartedly recommend One Technician Limited. Their expertise and commitment to excellence have been instrumental in the success of my business, and I'm grateful for their ongoing support.

Claire Udell

15:00 18 Apr 23

We cannot fault One Technician's service in any way. Matthew is always quick to reply, and is always prompt, polite, open-minded and professional. He is always keen to work with us as a business to find the most suitable solution to a problem. We would recommend Matthew and his team at One Technician to any businesses or individuals looking for some IT support or a retained IT service.

Sian Evans

14:58 15 Nov 22

Wonderful prompt home service from Matthew. Infuriating fault on my lap top was fixed within an hour and the Technician was polite, helpful and professional. I would highly recommend this service to anyone with I T. issues. A GREAT job done. Thank you.

Miranda Maloney

14:54 21 Sep 22

Very prompt reply to my plea for help. Matthew was able to come out the same day and fix my laptop and printer issues. Matthew explained everything he was doing in words and phrases I understood. And was willing to answer all of my questions, no matter I thought I was being stupid.

Experts in providing managed IT services to all business sectors

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ONE TECHNICIAN LIMITED. Company number 11658918 Registered in England and Wales. Registered office address Union House, 111 New Union Street, Coventry, CV1 2NT.
ONE TECHNICIAN LIMITED is registered under the ICO (Information Commissioners Office) under registration reference: ZB253591. VAT Number: 451063719