IT support in Derby · UK & worldwide We Make IT
Easy & Simple

Professional IT support, managed services and cloud solutions for home and business customers. Derby-based, serving clients globally since 2014.

Get a free consultation +44 7850 498139

or message us on WhatsApp

4.9 on Google42 verified reviews
No Fix, No FeeOnly pay if it’s fixed
99% fixed remotelyNo waiting for an engineer
Fast repliesTypically within the hour
Quick help

What do you need a hand with?

Pick the closest match — or just call. We’ll sort the rest out in plain English.

My computer is slow Virus, malware or scam pop-ups WiFi or broadband trouble Printer won’t play ball Lost files or a failed drive IT support for my business Microsoft 365 setup Move my email to Microsoft 365 Move my email to Google Workspace I need help right now A new website Hosting, email & domains
Home & business

Whoever you are, we’ll get you sorted.

Small enough to care, experienced enough to deliver — the same high-quality, personal service for every client. More about One Technician.

For home users

Don’t let a tech problem ruin your day.

Friendly, jargon-free IT support for your home devices — whether it’s a slow PC, a broken printer, a WiFi issue or anything in between.

  • PC & laptop troubleshooting & optimisation
  • Virus & malware removal
  • Speed optimisation
  • Printer & peripheral setup
  • WiFi & broadband help
  • Software installation & setup
Book home support Home IT details
For businesses

An extension of your team.

Whether you need occasional help or a fully managed IT service, we tailor our support to your business requirements — available when you need us, at a cost that makes sense.

  • Ad-hoc & contracted support
  • Network & infrastructure setup
  • Security & antivirus management
  • IT strategy & consultancy
  • Hardware procurement
  • Staff IT onboarding
Request a business quote Business IT details
What we offer

IT solutions tailored to your needs.

From quick remote fixes to fully managed IT infrastructure — we’ve got everything covered for home users and businesses alike.

Business

Business IT Support

Ad-hoc and contracted IT support tailored to your business, keeping your operations running smoothly and efficiently.

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Home

Home IT Support

Fast, friendly and professional IT support for your home devices — computers, laptops, printers and more.

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Home & Business

Remote IT Support

We resolve up to 99% of IT problems remotely and rapidly — no waiting around for an engineer to arrive.

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Home & Business

Data Recovery

Damaged hard drive or SSD? Our data recovery service retrieves your important files safely and securely.

Learn more
Business

Microsoft 365

Setup, migration and full management of your Microsoft 365 tenant — emails, Teams, SharePoint and more.

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Business

Migrate to Microsoft 365

Managed email migrations from IMAP, POP, Google Workspace or on-prem Exchange — with a staged cutover and minimal disruption.

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Business

Migrate to Google Workspace

Move mail, calendars and contacts into Gmail with clean DNS, verified deliverability and a plan your team can follow.

Learn more
Home & Business

Email & Web Hosting

Reliable email and website hosting through our sister company Cloud Cabin, with migrations handled seamlessly.

Learn more
View all services
Our guarantee

No Fix.
No Fee.

If we can’t fix it, you won’t pay a penny for our time. It’s the simplest promise in IT — and it applies to data recovery too. Plus, your first consultation is always free, with no obligation.

Get your free consultation
Anywhere, anytime

Remote IT support — fixed from wherever you are.

Our remote IT support service allows us to securely access and fix your computer from anywhere in the world. Fast, secure and incredibly convenient — most problems are solved within the hour.

  • Secure encrypted connection
  • PC, Mac & Linux supported
  • Available UK & international
  • Same-day sessions available
  • You stay in control at all times
  • No travel charges
Book a remote session How it works
You stay in control PC, Mac & Linux Connected within minutes
Microsoft partner& Microsoft 365 specialist
Staged cutoverMinimal disruption
Microsoft partner

Microsoft 365, set up properly.

We help businesses get the most from their Microsoft 365 investment — from initial setup and licensing to full tenant management, migrations and ongoing support. Outlook, Teams, SharePoint, OneDrive and beyond.

  • Tenant setup & configuration
  • Email migrations (any platform)
  • Teams & SharePoint setup
  • Security & compliance config
  • Ongoing tenant management
  • Licensing optimisation
Discuss Microsoft 365 Email migration service
The process

Getting help is simple.

We’ve made it as easy as possible to get the IT support you need — no confusing processes, just fast and effective help.

Get in touch

Contact us via phone, email or our online form. We respond quickly — often within the hour.

Free consultation

We discuss your issue or requirements and provide honest advice on the best solution for you.

We get to work

Our technicians resolve your issue remotely or on-site — efficiently and with minimal disruption.

All sorted

Issue resolved, system optimised and you’re back up and running. No fix? No fee — simple as that.

100+
Happy clients
4.9★
Google rating (42 reviews)
99%
Remote fix rate
10+
Years of experience
Client feedback

Don’t just take our word for it.

Here’s what our valued clients have to say about our service.

Rated Excellent on Google
4.9

Based on 42 verified Google reviews from real clients.

Leave a Google review Review us on Trustpilot Facebook reviews
“I want to express my heartfelt appreciation for the excellent service I received. From the moment I engaged with their team, I was impressed by their professionalism and expertise. They took the time to understand my IT requirements and provided tailored solutions.”
Oliver HoldenBusiness Owner
“We cannot fault One Technician’s service in any way. Matthew is always quick to reply, and is always prompt, polite, open-minded and professional. He is always keen to work with us as a business to find the most suitable solution.”
Claire UdellBusiness Client
“Matthew was very helpful, easy to deal with, and worked quickly to set up our company email addresses exactly as we needed them. Great service — would highly recommend to any business looking for reliable IT support.”
Ben RollingsBusiness Client
Where we work

UK-wide & international.

We provide remote IT support to clients anywhere in the world. For on-site visits, we primarily cover the East and West Midlands regions.

On-site support

DerbyEast MidlandsWest Midlands

Remote support (UK)

East MidlandsWest MidlandsEast of EnglandLondon & South EastNorth WestNorth EastWales

International (remote only)

Worldwide

We’ve helped clients in Europe, North America, Australia and beyond.

Areas we cover Midlands IT support
More from One Technician

Websites and hosting, under the same roof.

Need a website, hosting or a domain? We design the site — and our sister company Cloud Cabin keeps it online.

Web design

Websites that work as hard as you do

WordPress and custom-built websites tailored to your brand — fast, secure, mobile-first and built to turn visitors into customers.

Explore web design
Cloud Cabin hostingOur sister company

Cloud Cabin hosting

Web hosting from £4.99/month, email hosting from £3.99/month and domains — hosted in the UK and powered by 100% renewable energy.

See hosting plans
Hosting pricing

Hosting & email, priced plainly.

Delivered through Cloud Cabin — UK-hosted, enterprise-grade infrastructure on 100% renewable energy, with free SSL and daily backups on every plan.

PlanPriceWebsitesNVMe storageMailboxes
Cabin Micro1 website · 1 GB · 1 mailbox£4.99 / mo11 GB1Get started
Cabin Essential2 websites · 5 GB · 3 mailboxes£9.99 / mo25 GB3Get started
Cabin Grow Most popular5 websites · 15 GB · 10 mailboxes£15.99 / mo515 GB10Get started
Cabin Pro10 websites · 25 GB · 10 mailboxes£24.99 / mo1025 GB10Get started
Cabin Advanced Best value20 websites · 40 GB · 15 mailboxes£32.99 / mo2040 GB15Get started
Cabin Max30 websites · 60 GB · unlimited mailboxes£44.99 / mo3060 GBUnlimitedGet started

Every plan includes cPanel, unmetered bandwidth, LiteSpeed Enterprise, 2 Tbps+ DDoS protection, daily JetBackup, free SSL + Imunify360, UK-hosted servers, 100% green energy and a 30-day money-back guarantee. Email hosting from £3.99/mo.

See all hosting & email plans
FAQ

Questions, answered.

Straight answers to the things people ask us most. Can’t see yours? Just ask.

If we can’t fix the problem, you won’t pay a penny for our time. It applies to home and business support, and to data recovery too — you only pay if we successfully recover your data.

Yes. Our consultations are free with no obligation. Tell us what’s happening and we’ll give you honest advice on the best solution, in plain English.

Yes — we resolve up to 99% of IT problems remotely through our remote IT support service, usually within the hour. For anything that needs hands-on attention, on-site support is available, primarily across the East and West Midlands.

We typically respond within one hour during business hours (Monday to Friday, 9:00am – 5:00pm). Call, email, use the contact form or message us on WhatsApp — whichever is quickest for you.

Both. We offer home IT support for computers, laptops, printers and WiFi, as well as business IT support, Microsoft 365, email migrations, web design and hosting.

We’re based in Derby, East Midlands, and have supported clients since 2014 (about One Technician). Remote support works anywhere in the world — we’ve helped clients in Europe, North America, Australia and beyond. See the areas we cover.

Yes. Every remote IT support session uses a secure, end-to-end encrypted connection, and you stay in control at all times. We support PC, Mac and Linux.

Yes. We offer managed migrations from IMAP, POP, Google Workspace, on-prem Exchange or any legacy host — with a written plan, staged cutover and after go-live support. See our Microsoft 365 migration and Google Workspace migration services.

Contact us

Get your free consultation

Contact us for a free, no-obligation consultation. We’re here to help, whether you’re a home user or a growing business. No hard sell, just helpful advice.

Typically responding within 1 hour during business hours.

Send us a message

Fill in the form and we’ll get back to you as soon as possible — usually within the hour.

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